By purchasing, accepting, or utilizing a ticket for any event hosted by or through the Rozsa Center, patrons explicitly agree to abide by the following policies, guidelines, and terms and conditions of service.
About Us
Rozsa Center for the Performing Arts at Michigan Technological University sells tickets
for a variety of different events held on and off campus. These events include public,
rental, presenting, and University events such as theatrical productions and musical
performances. Tickets may be purchased via telephone, online, or in person. To purchase
tickets in person, the Rozsa Box Office, located on the first floor of the Rozsa Lobby,
has regular daily hours and opens one hour prior to performances.
The Rozsa Box Office is closed during Academic Recesses and as otherwise communicated.
Purchase Guidelines
Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to live events as easily as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the Ticketing site. If you have any questions, please contact the Rozsa. Your purchases on our site are subject to these terms.
Currency
All ticket prices for events are stated in United States currency.
Payment Methods
We accept several methods of payment to accommodate your needs. These methods include American Express, Visa, MasterCard, Discover, Gift Certificates, and Account Credits for qualifying services.
Student Benefits: Michigan Tech students who have paid the Experience Tech Fee are eligible to receive free or discounted tickets for events within the Rozsa Season. Please note that this benefit excludes specific designated events, such as fundraisers and external rental productions.
Faculty and Staff Benefits: Michigan Tech Visual and Performing Arts (VPA) Faculty and Staff are eligible to receive up to two (2) complimentary tickets per performance for events in the Rozsa Season, subject to ticket availability.
Redemption: To claim Experience Tech Student tickets or VPA Faculty/Staff complimentary tickets online, eligible patrons must log in to the Ticketing Operations platform using the MTU Single Sign-On (SSO) option.
Who You Are Buying From
The Rozsa Box Office sells tickets both for the Rozsa Presenting Series and on behalf of external event providers, including community organizations, artist representatives, promoters, and various campus student groups or departments. When you purchase a ticket through the Rozsa Box Office, the Rozsa Center handles the transaction and processes the payment, whether for a Rozsa-presented performance or as an agent for an external event provider.
The Rozsa Center does not partner with any secondary ticketing companies or resellers. If you see tickets on sale on resale sites, please check the Rozsa Center’s official website first or call the Rozsa Box Office to verify availability and pricing. Be wary of sellers offering tickets on social media, as these can often be scams. Tickets obtained from unauthorized sources may be lost, stolen, or counterfeit. If a ticket is lost, stolen, or destroyed, a replacement may be issued on a case-by-case basis.
Pricing and Availability
The Rozsa Center utilizes a Pay As You're Able model for the Rozsa Presenting and Visual and Performing Arts Series. This tiered pricing system allows patrons to choose the price that best fits their financial situation. Within this program, the “Full Fee” represents the fair market value of the tickets (what would be the standard listed ticket price). If you need to pay less in order to attend, please choose a lower tier that works for you. If you are in a position to contribute more, selecting the "More Than The Full Fee" option allows your generosity to directly support this initiative. Your contribution helps offset costs for other patrons, ensuring the long-term sustainability and accessibility of our programming.
For rental events hosted at our venues, the Rozsa Center acts strictly as a ticketing agent on behalf of external Event Providers; consequently, we do not determine ticket pricing or seating configurations for those specific performances.
Tickets are distributed simultaneously online, by phone, and in-person at the Rozsa Box Office. Because all distribution points access the same real-time inventory, high-demand events may sell out rapidly. Day-of door-sales cannot be guaranteed.
Effective June 1, 2026, all transactions will incur processing fees itemized on a separate line in your cart when purchasing tickets. The final total reflects the ticket price, fees, and applicable tax.
Billing Information Verification
Orders are processed only after a billing address and all other required payment details have been successfully verified. Providing incorrect billing or credit card account information can cause processing failures or delay order confirmations.
To prevent issues, please ensure the billing address submitted exactly matches the address associated with your payment card. If your online transaction cannot be completed, please contact a Rozsa Box Office representative during regular box office hours for assistance. The Rozsa Center is not responsible for tickets lost due to unverified or failed transactions.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation number or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with a Rozsa Box Office customer service representative whether or not your order has been placed. The Rozsa Center is not be responsible for any losses (monetary or otherwise) if you assume that an order was placed or not placed if you did not receive a confirmation.
Number of Tickets
When purchasing tickets via the Rozsa Center’s ticketing site, patrons are limited
to a specified maximum number of tickets per event. This ticket limit varies by performance,
is clearly posted during the transaction process, and is verified with every purchase
to ensure equitable access and discourage unfair buying practices.
The Rozsa Center reserves the right to cancel any or all orders and tickets without
prior notice if a user exceeds the posted limit. This includes duplicate transactions
associated with the same name, email address, billing address, credit card number,
or other identifying information.
If you require an exception, such as for a corporate sponsorship agreement, educational group, or other large parties, please contact the Rozsa Box Office directly to arrange a group ticket sale.
Delivery Options
Available delivery methods vary depending on the venue, the timing of the purchase relative to the event date, and the nature of the performance. Please carefully review the delivery choices presented during the checkout process. The Rozsa Center does not mail or ship physical tickets.
Depending on the event, the following delivery formats may be offered:
Mobile Wallet Tickets: Digital tickets that can be stored and displayed directly from a mobile device.
Print-at-Home PDF Tickets: Digital tickets emailed as a PDF, which can be printed out or scanned directly from a mobile device.
Box Office / Will Call: Physical tickets purchased in-person at the Rozsa Box Office during standard hours, or reserved online or by phone for collection at the Will Call window immediately prior to the event.
Pricing Other Errors
The Rozsa Center reserves the right to cancel any ticket or order if a transaction occurs under any erroneous condition. This includes, but is not limited to, instances where a ticket price is incorrectly posted or communicated, an order is placed before the scheduled sale date, or a ticket is purchased prior to its authorized release.
In the event of a cancellation due to an error, you may be issued a refund for up to the amount paid, subject to applicable processing or transaction fees.
Canceled and Rescheduled Events
Occasionally, events are canceled, postponed, or rescheduled. Should this occur, the Rozsa Center will make an effort to contact ticket holders directly with specific instructions regarding potential refund or exchange procedures.
Canceled Events: If a Rozsa season event is canceled, tickets are typically eligible for a full refund that will be automatically processed to the original credit card, debit card, gift certificate, or account credit used for the purchase. For cash transactions, a check will typically be mailed, or an account credit issued, or the funds may be collected in person at the Rozsa Box Office. The Rozsa Center reserves the right to evaluate refunds on a case-by-case basis under extraordinary circumstances outside of our control. For rental events, the external Event Provider establishes all refund policies, which may include restrictive limitations or a no-refund policy.
Rescheduled Events: If a Rozsa season event is moved or rescheduled, the Rozsa Center will contact you to determine if you prefer to retain your tickets for the new date or request a refund. If you cannot attend the rescheduled date and wish to request a refund, please contact us with your order number to expedite processing. For rental events, the external Event Provider sets all refund and exchange parameters regarding postponed or rescheduled performances.
Seat Exchanges and Modifications
Patrons requesting a seat reassignment or exchanging a ticket for alternative seating will incur an exchange fee, assessed per individual ticket transactions. This policy applies uniformly to all ticketing tiers, including general public purchases and Experience Tech Student Rush Tickets.
Multiple Browser Windows
When ordering tickets online, please ensure you are looking for tickets and placing an order using a single browser window. Looking up tickets using multiple browser windows could result in losing your tickets due to our timer expiration.
Limitation of Liability
Objects may fly into the audience area during an event. Despite audience shielding, injury can occur. Stay alert at all times before, during, and after the performance. If struck, immediately ask an usher for assistance to the nearest medical personnel. You, on behalf of yourself and any accompanying minor, agree to fully and forever release and discharge, covenant not to sue, and indemnify and hold harmless MTU, its Board of Trustees, employees, agents, and participants in the event, from and against any and all claims, demands, damages, or rights of action arising, directly or indirectly, wholly or in part from any activity associated with this event. You bear all risks of inclement weather. The event date and time are subject to change.
License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without a refund. A ticket is a revocable license and admission may be refused upon refunding the level paid for Pay As You're Able. A ticket is not redeemable for cash.
Recording, Transmission, and Exhibition
You consent to the use of your image without compensation, agree that your image or likeness may be edited, copied, exhibited, published, displayed, or distributed in video, electronic, printed, or other format by MTU or event participants, and waives the right to inspect or approve any finished product wherein your likeness appears.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without a refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, and containers. Any person possessing or drinking alcohol (outside permitted areas), possessing or using drugs, or behaving unlawfully, abusively, inappropriately, or out of accordance with Michigan Technological University (MTU) policies may be removed/ejected from the premises without a refund.
Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted resale), counterfeit, or a copy of tickets is grounds for seizure and cancellation without compensation. You are responsible for complying with all applicable ticket resale laws. The Rozsa Center reserves the right to restrict or deny ticket purchasing privileges to any person in violation of our ticketing procedures. Because we do not guarantee the authenticity of tickets purchased from any unauthorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly from the Rozsa Center. Tickets may not be used for advertising, promotions, contests, or sweepstakes unless formal written authorization is expressly granted by an authorized representative of the Rozsa Center.
Personal Responsibility Statement
Not all productions may appeal to or be appropriate for every person or for all ages. The Rozsa Center strives to provide content guidance to alert audience members to common potentially sensitive or distressing material. Guests are encouraged to familiarize themselves with each event in order to make informed decisions prior to attending an event.
Views Expressed Statement
The views, information, thoughts, or opinions expressed in programs or events at the Rozsa Center are those of the individuals involved and do not necessarily represent the policies of the Rozsa Center or Michigan Technological University.
