Full-time/Permanent Staff Positions
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Part-time/Temporary Staff Positions
Title: Event Coordinator, Rozsa Center for the Performing Arts
Work Type: Temporary
Full Time / Part Time: Part Time, 5-15 hours per week, late August - end of May. Occasional shift availability
June through mid-August.
Pay Rate / Salary: $17 per hour
Department: Visual and Performing Arts
Reports to: Guest Services Manager, Rozsa Center for the Performing Arts
Job Description Summary: Perform duties related to the front-of-house operations of the Rozsa Center for the
Performing Arts and Visual and Performing Arts Department. Position requires a flexible
work schedule. Mainly includes evenings and weekends.
Essential Duties and Responsibilities (other duties may be assigned):
Serve in 2 event leadership positions: Front of House Lead (crowd flow focus) and
Guest Services Lead (sales point focus).
- Front of House Lead (typically 4:30pm-11pm) primary responsibilities include:
- Prepare the lobby and house prior to each event including (but not limited to) turning
lights on/off; locking/unlocking doors; preparing for the distribution of event playbills;
preparing student tap boxes and ticket scanners; making pre-show announcements to
large groups; ensuring proper special event set-up.
- Supervise and support volunteer ushers. Lead pre-event usher orientations. Maintain
excellent relationships with current volunteers. Provide information to prospective
volunteers, and pass along prospective volunteer information to the Guest Services
Manager/Office Assistant.
- Communicate with production staff and other event leadership to coordinate opening
of house, start of intermission, sales point support, etc.
- Guest Services Lead (typically 5:30pm-9pm) primary responsibilities include:
- Set up the box office and student ticketing team for pre-show sales and assist with
ticket troubleshooting.
- Ensure the student concessions team is prepared for event-specific service and assist
with concessions troubleshooting.
- Send the post-show audience survey.
- In either event leadership role:
- Act as a representative of the Rozsa, communicating professionally with and providing
excellent and friendly customer service to a diverse population of audience members,
event partners, rental clients, and internal and external community members.
- Monitor events in progress and ensure smooth operation of areas or responsibility,
taking notes of event details in the Event Report.
- Maintain preparedness to independently respond to a diverse range of event-related
inquiries, complaints, special requests, and scenarios including, but not limited
to, accessibility accommodations, late arrivals, disruptive patrons, medical or other
emergencies, and attendance tracking technology disruptions (student tap boxes and
ticket scanners). Prioritize responsibility, accessibility, dignity and joy in decision-making
and troubleshooting.
- Apply safety-related knowledge, skills, and practices to everyday work.
- Cash handling and closing out of sales points.
Required Education (minimum requirements):
- High school diploma, or an equivalent combination of education and experience from
which comparable knowledge and abilities can be acquired.
Required Experience and Skills (minimum requirements):
- One year customer service experience, including experience working with crowds or
large groups.
- One year experience using personal computers and basic software packages including
word processing and database/spreadsheet applications.
- Cash handling
- Problem-solving
- Speaking in front of large groups
- Ability to follow detailed instructions
- Ability to communicate effectively in English
Preferred Experience and Education:
- Experience planning and/or managing events.
- Experience with safe food and alcohol service.
- Experience working with or coordinating volunteers.
- Experience as a supervisor.
- Experience with opening and closing a venue, business.
- Experience working in the visual or performing arts.
- Experience performing in musical, theatrical, or dance productions.
- Experience organizing or managing events.
- Experience with responding to emergency situations.
Required Training in Position:
- ServSafe Alcohol
- ServSafe Food Service
- First Aid / CPR / AED
- IAVM Trained Crowd Manager Course
To Apply:
Please submit resume and cover letter to Hannah Rundman at herundma@mtu.edu. This position is open until filled.
See all opportunities to join the Michigan Tech Community.
Student Opportunities
There are a ton of ways for students to be involved in the arts at Michigan Tech—including
paid jobs. Student employees at Rozsa Performing Arts Center work alongside professional
staff. It's a great way to get industry experience in arts administration, marketing,
and production. Take a look at the kind of positions we offer. Employment applications
are taken at the beginning of each school year through Michigan Tech Career Services
via the Handshake portal.
Student Technical Crew
This crew handles lights, audio, video, and staging for events at the Rozsa and other
University Facilities. The Rozsa is a state-of-the-art venue that hosts events including
concerts, theatrical productions, corporate meetings, art exhibits. The crew typically
consists of both Visual and Performing Arts (VPA) majors, and the general student population.
