Information Technology

Service Management

What we do

IT Service Management provides first-level information technology support to the University community. We provide self-service, walk-in, phone, remote, and on-site support to students, faculty, staff, alumni and friends of the University. It is our role to assist customers so that they can connect to and use Michigan Tech technologies.

We also provide services to the rest of Michigan Tech IT, including incident management and request fulfillment, service catalog management, communications processes, project management and process improvement expertise. 

Steve Blackburn

Steve Blackburn

  • Service Management Director
Matt Bryan

Matt Bryan

  • Help Desk Manager
Amy Blake

Amy Blake

  • Communication and Accessibility Manager
Eric Boatman

Eric Boatman

  • Help Desk Consultant
Nathan Eilola

Nathan Eilola

  • Help Desk Consultant
Stefan Hurthibise

Stefan Hurthibise

  • Presentation and Classroom Support Specialist
Brian Hutzler

Brian Hutzler

  • Assistant Project Manager
Stephen Knudstrup

Stephen Knudstrup

  • Help Desk Consultant
Mary Mongeau

Mary Mongeau

  • Help Desk Support Specialist
Russ Price

Russ Price

  • Help Desk Consultant
Tracey Reed

Tracey Reed

  • Help Desk Consultant
Heidi Reid

Heidi Reid

  • Assistant Project Manager