What we do
IT Service Management provides first-level information technology support to the University community. We provide self-service, walk-in, phone, remote, and on-site support to students, faculty, staff, alumni and friends of the University. It is our role to assist customers so that they can connect to and use Michigan Tech technologies.
We also provide services to the rest of Michigan Tech IT, including incident management and request fulfillment, service catalog management, communications processes, project management and process improvement expertise.
![Matt Bryan](/it/staff/leadership/images/matt-bryan-personnel170.jpg)
Matt Bryan
- Director of IT Help Desk
- cmbryan@mtu.edu
- 906-487-1111
- B42A EERC
![Huskies Safe Place](/_resources/images/sitewide/safe-place-logo.jpg)
![Kayla Blunt](/it/staff/service-management/images/blunt-kayla-personnel170.jpg)
Kayla Blunt
- Help Desk Consultant
- kmblunt@mtu.edu
- 906-487-1111
- B45 EERC
![Huskies Safe Place](/_resources/images/sitewide/safe-place-logo.jpg)
![Nathan Eilola](/it/staff/service-management/images/eilola-nathan-personnel.jpg)
Nathan Eilola
- Senior Help Desk Consultant
- ngeilola@mtu.edu
- 906-487-1111
- B45 EERC
![Mike Llamas](/it/staff/service-management/images/llamas-personnel170.jpg)
Mike Llamas
- Help Desk Consultant
- mcllamas@mtu.edu
- 906-487-1111
- B45 EERC