Information Technology

Remote Access Information Guide for Faculty and Staff

Michigan Tech IT is taking proactive steps to help you during the suspension of face-to-face instruction. This document outlines things to consider if you are working from a remote location. We highly recommend using Remote Desktop functionality, because it can directly connect to your existing desktop so that you have all of the software and network drives you are used to. If you need any assistance with the areas discussed below, we can help. 

Duo Two-Step

Voicemail to Email

Access Voicemail Remotely

Forwarding Your Desk Phone to Your Cell Phone

Using the Campus VPN

Remote Desktop - from Windows to Windows

Remote Desktop - from Mac to Windows

Mounting Your Network Drives from Home

Zoom

Zoom Meeting Security

Internet Access

Drive-up Wifi

Getting Help

 

Duo Two-Step

Duo Two-Step is needed to access resources on campus. Duo is used to connect to the VPN server, BanWeb, Canvas, Banner, and other applications. You may normally have had your office desk phone setup to be your two-step verification. If that is the case, you need to add another device besides your desk phone while you are still at your desk phone. 

How to Add Additional Devices to Duo

Find more information about How Duo Two-Step Login works.

Voicemail to Email

We can set up your Michigan Tech desk phone to send all voicemails to your email. The voicemail will arrive as an attachment that you can download and play as an audio file.

How to request Voicemail to Email

Access Voicemail Remotely

  1. From off campus, call your office number. 
  2. While your outgoing message is playing, press *. 
  3. Enter your passcode when prompted. 
  4. Once you enter your passcode you’ll be able to listen to messages as well as update your outgoing message. 

Forwarding Your Desk Phone to Your Cell Phone

There is an option to allow you to forward your Michigan Tech desk phone (487-XXXX) to your cell phone. Note that this is either on or off, so anyone calling after hours will still be forwarded to your cell phone. 

This may also incur long distance charges to your department depending upon the number of your cell phone you are forwarded to. 

We recommend most people choose voicemail to email as the best option.

To set this up, please email it-help@mtu.edu this request, we will need your office number to forward (487-XXXX) and the full number to forward your phone to.

Using the Campus VPN

The campus VPN gives you a secure connection from your remote location to campus.  A VPN connection is needed to do things like connect to a campus computer with remote desktop. The following links provide instructions on how to connect to the VPN based on operating system:

Connecting to VPN in Windows

Connecting to VPN on a Mac

Connecting to VPN in Linux 

Remote Desktop - from Windows to Windows

Before connecting to your office computer from a remote location, you first need to know your full computer name. This will look like xxxxxx.ad.mtu.edu. To locate your computer name, follow these instructions.

When you are remote, i.e., not on campus, the first step is to connect to the VPN (VPN instructions for Windows).

Next, you will use a remote desktop program to connect to your office computer

  1. Open remote desktop by going to the start menu and typing Remote Desktop Connection.
    windows start menu search box
  2. Enter the name of the computer you're trying to connect to, for example, c05-0107-02.ad.mtu.edu.

    enter computer name in remote desktop connection window
  3. For the MTU domain, the account name must be entered in the format: mtu\account name

    enter your account information in the credentials window
  4. Select Connect.
  5. You may receive a warning that “The identity of the remote computer cannot be verified” Select Yes. 
  6. Connection is now complete.

Remote Desktop - from Mac to Windows

Connecting from a Mac to a Windows-based work desktop is as straightforward as it is from Windows to Windows.

When you are remote, i.e., not on campus, the first step is to connect to the VPN (VPN instructions for Mac). 

Follow the instructions at How to remotely connect to a campus Windows PC from a Mac.

Mounting Your Network Drives from Home

You can mount your home drive and multidrive remotely once you’ve connected to the VPN. Learn how to at: Connecting to your M:\drive from an Off-Domain Windows 10 computer.

Zoom

You can use Zoom for conference calls, office hours, live lectures, and learning center support. All faculty, staff, and students have access to Zoom using their Michigan Tech account credentials at michigantech.zoom.us.

Zoom Help Center:
https://support.zoom.us/

Zoom Live Training Webinars:
https://support.zoom.us/hc/en-us/articles/360029527911-Live-Training-Webinars

Zoom Meeting Security

Zoom has several features designed to help prevent your meeting from being disrupted by uninvited guests. The following options can be defined when you set up or edit an existing meeting.

  • Require Meeting Password—This setting allows you to set a password for your meeting. The most important thing you can do to help protect your meeting is to keep the meeting invite and password (if used) private. Share the meeting password privately with your participants. Don’t post it to social media or public websites where uninvited guests can find and misuse it.
  • Waiting Room—This option puts participants in a staging area, where they wait until the host invites them into the Zoom meeting. This gives the host more control over who is joining and the ability to keep out uninvited guests. This option works better for small meetings but can be customized to accommodate larger groups. 
  • Authenticated Users—This option requires users to sign into Zoom to join your meeting. While this is more secure than a public meeting, it still has risks; uninvited users who are logged into Zoom can still join your meeting.
    If you are using the Zoom desktop application, the waiting room and authenticated user options are located under Advanced Options.

For security reasons, the screen sharing ability on Michigan Tech’s Zoom account is set by default to host only. This can be changed for your meeting by selecting the arrow next to Screen Sharing at the bottom of the meeting window. You can change this for your events in your settings at the Michigan Tech Zoom Page.

Zoom addresses these concerns and features in a blog post that includes related articles and how to use these features.

Internet Access

Educause is maintaining a list of corporations and service providers who are offering free, discounted, or expanded services to higher education institutions transitioning to remote work and online learning during the COVID-19 outbreak. Their Companies Offering Help Google sheet has three tabs; the third tab contains Internet Access resources.

Educause, not Michigan Tech IT, updates this information; it is subject to change at any time.

Drive-up WiFi

There are two locations on campus where you can park your vehicle and receive a good WiFi signal. When you arrive, please call the Department of Public Safety & Police Services at 906-487-2216 to let them know you are there. To ensure social distancing, you are required to stay in your vehicle while using this service.

Location 1 is parking lot 14, located between the Hamar House and the Broomball rinks.  WiFi is provided by the Emergency Blue Light phone near the rinks. Parking in a legal parking spot within 50 feet of that pole will provide service.

Location 2 is parking lot 1, located next to the Alumni House.   WiFi is provided by the Emergency Blue Light phone. Parking in a legal parking spot within 50 feet of that pole will provide service.

You can view all parking lots on the campus map.  Note: only Lot 1 and Lot 14 have available WiFi access.

As a reminder, you are required to remain in your vehicle while using this service.

Getting Help

We can help. Michigan Tech IT will continue to monitor email to it-help@mtu.edu and phone calls to 906-487-1111.