Training Policies


Student registration is based on a first-come basis. Enrollment may be accepted up to the start of the course provided there are available seats. All students must be 18 years of age or older.

Attendance Policy

Student attendance is required for all training. Students who do not attend a minimum of 75% of class time may be removed from the class. Students removed from a class due to absenteeism who wish to obtain a certificate of completion must re-enroll at the full tuition rate.

Grading Policy

All classes are given Pre-tests and Post-tests which are designed to evaluate attendees’ knowledge of the course material. Pre-tests are provided and graded as a measuring tool for the instructor to determine prior knowledge of the material. The pre-test score will not affect the attendees’ final score. The post-test is graded and a passing grade of 80% is required to obtain a certificate of course completion.


Students will receive a certificate of course completion for all courses for which they enroll and meet all requirements for passing.


All registration fees paid by the registrant will be refunded if a written or electronic cancellation request is received within three (3) business days of completing registration. Any cancellation requests received after three (3) business days will incur a 30% cancellation fee resulting in a 70% refund of all registration fees paid. All refunds will be returned within 30 days of cancellation notification.


There is no additional cost for rescheduling a training course if a request is made at least three weeks prior to the scheduled start of training. Requests received within three (3) weeks prior to the scheduled start of a course are subject to a 30% rescheduling fee.

All cancellations or rescheduling requests must be emailed to or faxed to 906-487-2583.

We reserve the right to modify or cancel any classes.

Training Course Payment

Payment may be made by credit card (Visa, Mastercard, Discover) or check (EFT) and must be received prior to attendance in any training course.