Continuous Improvement

What's Happening

Kaizen Events

There are always several Kaizen Events taking place across the Michigan Tech campus. Many departments use these events to improve their processes and reduce waste. If you are interested in holding a Kaizen Event at Michigan Tech, contact the Office of Continuous Improvement at improvement@mtu.edu or call 906-487-3180.

Event Name Sponsoring Department Team Leader Problem Statement Applicable Tools
Utility Bills Payment Process Finance & Administration Larry Hermanson The process for utility bills payments is repetitive and has many ambiguous steps. This leads to many errors occuring during the payment of bills. Process Mapping, Standard Work
Facilities Work Order System Finance & Administration Dan Liebau Facilities work order data entry process is not consistent throughout maintenance, grounds, and trades. This isn't preventing work from being completed, but it is preventing the department from utilizing the data to make data-driven decisions surrounding staffing, supplies order/purchasing, and other strategic maintenance. Ultimately, these do negatively impact customer service, since making these data-driven decisions have potential to hugely benefit customers. Standard Work
Custodial Cleaning Standards Facilities Management Wendy Hackman There is not a formal training program for custodians. There is inconsistent cleaning around campus based on how the individual is trained. Some buildings/floors are cleaned vastly different because there is no set standards. Standard Work, Visual Controls, Shadow Board
Ford Center Google Drive 5S  Ford Forestry Center Kallan Green The files in the drive are unorganized leading to files not being found in a timely manner. Additionally the files do not have a consistent naming system, and the current permission system used is unwieldy. 5S, Process Map, 5 Whys, Time Studies
Work Order Process Mapping Facilities Management Lori Weir Multiple processes existed for handling incoming work orders from creation to completion for maintenance, grounds, trades, and facilities. There were outdated manuals that used specific names of people who were no longer in the positions described. ICE, PACE, Process Map
Process Mapping of Time Clock Plus Dining Services Colin Neese Dining Services utilizes Time-Clock Plus (TCP) to track employee hours, however, there was concern that Dining Service Managers spent too much time maintaining TCP data. Lack of reporting ability out of TCP increased the time spent maintaining data. Also, many students worked in multiple areas of dining and therefore had different TCP codes, this allowed for students to get paid out of the wrong code, or receive duplicate pay. Swim Lanes, Kata
5S of MUB Storage Rooms Memorial Union Kari Pietrzyk The disorganization of the furniture storage rooms on the 2nd floor of the MUB lead to broken equipment, injuries, and inventory issues. This was hypothesized to be a result of lack of training in place and no active organization processes 5S, Spaghetti Diagram, Gemba walks