What we do
IT Service Management provides first-level information technology support to the University community. We provide self-service, walk-in, phone, remote, and on-site support to students, faculty, staff, alumni and friends of the University. It is our role to assist customers so that they can connect to and use Michigan Tech technologies.
We also provide services to the rest of Michigan Tech IT, including incident management and request fulfillment, service catalog management, communications processes, project management and process improvement expertise.
Matt Bryan
- Director of IT Help Desk
- cmbryan@mtu.edu
- 906-487-1111
- B42A EERC
Kayla Blunt
- Help Desk Consultant
- kmblunt@mtu.edu
- 906-487-1111
- B45 EERC
Nathan Eilola
- Senior Help Desk Consultant
- ngeilola@mtu.edu
- 906-487-1111
- B45 EERC
Haiden Harris
- Help Desk Consultant
- hbharris@mtu.edu
- 906-487-1111
- B45 EERC
Mike Llamas
- Help Desk Consultant
- mcllamas@mtu.edu
- 906-487-1111
- B45 EERC