Service Management

What we do

IT Service Management provides first-level information technology support to the University community. We provide self-service, walk-in, phone, remote, and on-site support to students, faculty, staff, alumni and friends of the University. It is our role to assist customers so that they can connect to and use Michigan Tech technologies.

We also provide services to the rest of Michigan Tech IT, including incident management and request fulfillment, service catalog management, communications processes, project management and process improvement expertise. 

Matt Bryan

Matt Bryan

  • Director of IT Help Desk
Kayla Blunt

Kayla Blunt

  • Help Desk Consultant
Nathan Eilola

Nathan Eilola

  • Senior Help Desk Consultant
Haiden Harris

Haiden Harris

  • Help Desk Consultant
Mike Llamas

Mike Llamas

  • Help Desk Consultant