Online Learning

Student Complaints and Consumer Information by State

The Department of Education requires institutions to provide students with contact information for filing complaints. Resources for filing different types of complaints are provided below.

Michigan Tech Resources

It is recommended that students first attempt to resolve their conflicts with faculty, staff, or other students directly before a formal complaint is filed. Use the resources below to initiate the official resolution process.

If you are unsure what type of complaint you have, or simply have a general concern, the Dean of Students has an online form and their office will help resolve or direct your concern to the appropriate office. Additionally, the Ombuds Office and trained mediators are available to help resolve conflicts as needed.

If it becomes necessary to file a complaint, please follow the applicable internal complaint process below.

Type of Complaint Resource
Academic grievances Dean of Students Office
Graduate grievances Grad School Policies and Procedures
Discriminatory harassment or treatment Institutional Equity Complaint Process
Allegations of research misconduct Research Integrity and Compliance

State Resources

If you are not satisfied with the outcome of Michigan Tech's internal complaint resolution processes, you may contact the responsible state agency. Please note:

  • many, if not all, external agencies will not hear a complaint if the options available through the university have not been exhausted.
  • grade disputes and student conduct issues are typically not reviewed by external or state agencies.

As an NC-SARA member institution, online students residing in any state other than California or Massachusetts should direct unresolved consumer protection complaints to:

State of Michigan
Dept. of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing
Schools and Licensing
PO Box 30018
Lansing, MI 48909
517-241-6806

If you are an online student residing in California, you should contact your local state agency instead.  Contact information is provided for all states should any student wish to inquire with their local agency.

Select your state below for relevant contact information.

Alabama

Alabama Commission on Higher Education
100 North Union Street, Suite 782
Montgomery, AL 36104-3758
Phone: 334-242-1998

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Alaska

Kierke A. Kussart
Program Coordinator for Institutional Authorization
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-050
Phone: 907-465-6741
Email: EED.ACPE-IA@alaska.gov

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Arizona

Keith Blanchard
Deputy Director/Investigator
Phone: 602-542-5769
Email: Keith.blanchard@azppse.gov

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Arkansas

ICAC Coordinator
Arkansas Department of Higher Education
114 East Capitol
Little Rock, AR 72201

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California

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Phone: (833) 942-1120
Email: dca@dca.ca.gov

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Colorado

Heather DeLange
Academic Policy Officer
1560 Broadway, Suite 1600
Denver, CO 80202
Phone: 303-866-4209
Email: heather.delange@dhe.state.co.us

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Connecticut

Education & Employment Information Center
Phone: 800-842-0229
Email: edinfo@ctohe.org

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Delaware

Delaware Department of Justice
Consumer Protection Division
Carvel State Office Bldg.
820 N. French St.
Wilmington, DE 19801
Phone: 302-577-8600
Email: consumer.protection@state.de.us

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D.C.

Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
2nd Floor
Washington, DC 20002

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Florida

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
Fax: 850-245-3238
Email: amy.lefstead@fldoe.org

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Georgia

Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, Georgia 30084-5305
Phone: 770-414-3300
Fax: 770-414-3309

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Hawaii

Bobbi Lum-Mew
HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
Phone: 808-586-7327
Email: hpeap@dcca.hawaii.gov

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Idaho

Val Fenske
State Coordinator for Private Colleges & Proprietary Schools
Idaho State Board of Education
650 West State Street, (PO Box 83720),
Boise, ID 83720-0037
Phone: 208-334-2270
Fax: 208-334-2632
Email: valerie.fenske@osbe.idaho.gov

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Illinois

Richard Tapia
Assistant Director for Diversity and Outreach,
431 East Adams, 2nd Floor
Springfield, Illinois 62701
Phone: 217-557-7359
Email: tapia@ibhe.org

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Indiana

Tara L. Adams
Accreditation Coordinator
Indiana BPE/CHE
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
Phone: 317. 464-4400 Ext.141
Fax: 317. 233-4219
Email: tadams@bpe.che.IN.go

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Iowa

Carolyn Small
Postsecondary Registration Administrator
Phone: 877-272-4456

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Kansas

Jacqueline G. Johnson
Director, Private/Out-of-State Postsecondary Education
1000 SW Jackson, Ste 520, Topeka, KS 66612
Phone: 785-296-4917
Email: jjohnson@ksbor.org

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Kentucky

Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Email: cpeconsumercomplaint@ky.gov

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Louisiana

Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
Phone: 225-342-4253

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Maine

Harry W. Osgood
Higher Education Specialist
Maine Department of Education
Augusta, Maine 04333
Phone: 207-624-6846
Email: harry.osgood@maine.gov

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Maryland

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Phone: 410-528-8662
Email: consumer@oag.state.md.us

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Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

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Michigan

Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Schools & Licensing Section
P.O. Box 30018
Lansing, MI 48909
Phone: 517-241-4274

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Minnesota

Registration & Licensing
Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Phone: 651-259-3975
Toll-free: 1-800-657-3866
Email: info.ohe@state.mn.us

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Mississippi

Menia Dykes
3825 Ridgewood Road
Jackson, MS 39211-6453
Phone: 601-432-6372
Fax: 601-432-6225
Email: mdykes@mississippi.edu

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Missouri

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Phone: 573-751-2361
Toll-free: 800-473-6757
Fax: 573-751-6635
Email: info@dhe.mo.gov

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Montana

Montana University System
Office of the Commissioner of Higher Education
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
Phone: 406-444-6570
Email: stateauthorization@montana.edu

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Nebraska

Kathleen Fimple
Academic Programs Officer
Nebraska’s Coordinating Commission for Postsecondary Education
Phone: 402‐471‐0030
Email: kathleen.fimple@nebraska.gov

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Nevada

Commission on Postsecondary Education
8778 South Maryland Parkway, Suite 115
Las Vegas, Nevada  89123
Phone: 702-486-7330
Fax: 702-486-7340

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New Hampshire

Edward R. MacKay
Director, Division of Higher Education
Higher Education Commission 101 Pleasant Street
Concord, NH 03301
Phone: 603-271-0256
Email: edward.mackay@doe.nh.gov

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New Jersey

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
Email: nj_che@che.state.nj.us

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New Mexico

New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
Phone: 505-476-8400
Email: HigherEd.Info@state.nm.us

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New York

Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Room 969 EBA
Albany, NY  12234
Phone: 518-474-1551
Fax: 518-486-2779
E-mail: ocueinfo@nysed.gov

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North Carolina

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone (NC residents): 877-566-7226
Email: studentcomplaint@northcarolina.edu

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North Dakota

Cheryl Thompson, M.S.Ed.
Outreach Manager, Core Technology Services of the North Dakota University System
2000 44th St. SW, Suite 301
Fargo, ND 58103
stateauth@ndus.edu

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Ohio

Ohio Board of Regents
25 South Front Street
Columbus, OH 43215
Phone: 614-466-6000
Fax: 614-466-5866
Email: hotline@regents.state.oh.us

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Oklahoma

Mr. Jose Dela Cruz
Coordinator of Academic Affairs Projects
Oklahoma State Regents for Higher Education
Phone: 405-225-9141

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Oregon

Juan Baez-Arevalo
Director of Private Postsecondary Education
Higher Education Coordinating Commission
Phone: 503-947-5977
Email: Juan.baez-arevalo@state.or.us

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Pennsylvania

Division of Higher & Career Education
Pennsylvania Department of Education
Postsecondary and Adult Education
333 Market Street, 12th Fl
Harrisburg, PA 17126-0333
Phone: 717-783-8228
Fax: 717-722-3622
Email: ra-collunivseminfo@pa.gov

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Puerto Rico

Mrs. Carmen L. Berríos Rivera
Executive Director
Puerto Rico Council on Education
Phone: 787-641-7100
Email: cberrios@ce.pr.gov

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Rhode Island

Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street
Suite 524
Providence, Rhode Island 02903
Phone: 401-456-6000
Fax: 401-456-6028
Email: ribghe@ribghe.org

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South Carolina

Academic Affairs and Licensing
1122 Lady Street
Suite 300
Columbia, SC 29201
Phone: 803-737-2260
Fax: 803-737-2297

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South Dakota

South Dakota Attorney General
1302 E. Highway 14
Suite 1
Pierre, SD 57501-8501
Phone: 605-773-321

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Tennessee

Charles Ferguson
Regulatory Affairs Attorney
TN Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Phone: 615-253-9988
Email: Charles.b.ferguson@tn.gov

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Texas

Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, Texas 78711-2788
Email: StudentComplaints@thecb.state.tx.us

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Utah

Utah Division of Consumer Protection
Attn  Complaint Processor
160 East 300 South
SLC, UT 84114-6704
Phone: 801-530-6601
Web: www.dcp.utah.gov

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Vermont

Cathy Hilgendorf
Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street
Montpelier, VT 06620
Phone: 802-828-5402
Email: cathy.hilgendorf@state.vt.us

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Virginia

State Council of Higher Education for Virginia
101 N. 14TH St., 10TH FL
James Monroe Bldg.
Richmond, VA 23219
Phone: 804-225-2600
Fax: 804-225-2604

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Washington

Karen Oelschlager
Program Administrator
Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-3430
Phone: 360-753-7869
Email: kareno@wsac.wa.gov

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West Virginia

Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
Phone: 304-558-0261
Email: kbutler@hepc.wvnet.edu

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Wisconsin

Educational Approval Program - Department of Safety and Professional Services
4822 Madison Yards Way
Madison, WI 53705
Phone: 608-266-1996
Email: DSPSEAP@wisconsin.gov

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Your state's contact information will appear here.

Accreditor Complaints

Michigan Technological University is regionally accredited by the Higher Learning Commission.

230 South LaSalle Street,
Suite 7-500,
Chicago, IL 60604
info@hlcommission.org
800-621-7440

Complaints regarding issues affecting our ongoing ability to meet the Criteria of Accreditation should be directed to the Higher Learning Commission's complaint process website.

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