Facilities Management staff responds to requests for repairs and maintenance on a first come, first serve basis. Requests are further prioritized by Facilities Managers based on their critical nature, impacts to the campus community, and requested time of completion.
Requests for services should be submitted through the department's work request system. Work requests should include details regarding the services needed or maintenance issues, location information, and preferred time of completion.
Work requests will typically be reviewed by department staff within 24 hours. When submitting requests, please schedule work at least 2-3 days in advance. Work orders may not be checked on weekends or holidays. Typical hours of operation for Facilities Management staff is 7:00 AM to 5:00 PM, Monday through Friday.
Common Requests
Common repair and maintenance requests include:
- Electrical
- Mechanical
- Moving
- Carpentry
- Plumbing
- Heating,
- Ventilation, and Air-Conditioning (HVAC)
- Grounds Maintenance
High Priority Requests
Examples of potential high-priority requests might include the following:
- Elevator Outages/Entrapments
- Active Plumbing Leaks or Building Alarms
- Power Outages or Service
- Disruptions
- Broken Doors or Windows
- Slippery Conditions or Downed Trees
Please do not use email or submit a work request to report emergencies or issues requiring a time-critical response. Don't hesitate to get in touch with the Facilities Emergency line at 906-487-0001. The phone line is monitored 24 hours a day, seven days a week.
Billing for Services
Billing for repairs and services is generally consistent with the funding source for the requesting/responsible department. Auxiliary units and research areas are typically charged for service requests. These are generally referred to as “billable” work requests. Facilities Management is funded by the General Fund. Maintenance and repairs in General Fund buildings and departments are largely “non-billable” for day-to-day cleaning and maintenance services.
Each work request is reviewed and considered individually and determined whether it is billable or non-billable (Billing Rates)The following provides some examples of billable and non-billable services.
Non-billable Services
- Maintenance and repairs in General Fund buildings as well as services on
- General Fund building systems/equipment.
- Heating system maintenance
- General Fund furniture and equipment moves
- Job estimates and inspections
Billable Services
- Non-routine or off-schedule cleaning/maintenance
- Maintenance and repairs in non-general fund buildings and departments
- Minor renovations, painting and similar elective projects and modifications
- New non-general fund equipment installations or modifications
- Work on department-owned equipment
- Event setups/teardowns
If your work request is chargeable to your department, a departmental index will be required prior to the initiation of the requested work.