The Department of Facilities Management employs a variety of management and maintenance staff to support the day to day operations of the University. Personnel may be responsible for the day to day cleaning of restroom facilities in a residence hall or the installation of a new fume hood in a state of the art research laboratory. Regardless of the complexity of the problem or the assistance needed, someone on staff will be responsible for assisting you with your problems.
The safety and well-being of our campus community is at the core of what we do, and as such is our top priority when it comes to requests for repairs or services.
How to Submit Work Order Requests
- Log into Maintenance Direct using your Michigan Tech ISO username and password.
- Follow the steps to submit your request.
Emergency Service Request
Emergency Service Requests, please call 906-487-0001.
Emergency Service Requests refer to repairs that are necessary to either eliminate a clear threat to life or safety or to prevent extensive building damage. These items must be repaired or corrected immediately.
Work Order Prioritization
Non-emergency repair and service requests submitted through Maintenance Direct® are managed on a first come-first serve basis and prioritized based on the severity of impacts to the campus community and the critical nature of the request on the University mission. Ranking and performance of the work will vary based on the availability of resources available to complete the requested services and its effects on the performance of routine and preventative maintenance.
Please utilize the following lists to determine how your request for repairs or services might be prioritized and targeted time frames for completion. Select your requesting area from the list below and compare your request to examples included in the prioritization summary.
Billable vs Non-Billable Services
In general, services that comprise routine maintenance on the infrastructure of the building and care of grounds are not billed. Learn more about what's covered by Facilities Management and what costs departments are responsible for.
If your request is billable, you must include an account number in your description.
Contacting Facilities Management
Remember that any work requests must go through our Maintenance Direct system and have a Michigan Tech email account.