Auxiliary and Business Services Strategic Goals

Theme 1 

Create and Catalog Student Employment Learning Outcomes And Design Systems To Ensure And Measure Attainment

AVPA/Champions Work: 

1. Review the existing collection of student learning objectives/outcomes material. Identify new material and add it to a resource repository.
2.  Develop the tools (format, templates, checklists, examples, unit-level implementation guide, career readiness competencies) that will guide this work at the unit level.
3. Deliver an introductory workshop to launch this initiative with AVPA units, which describes the impact of having student employment learning outcomes, emphasizing the benefits for both students and units. Include a clear timeline with milestones and deadlines.
4. Investigate and determine if there could be links between student employment learning outcomes and Essential Education Experiences and share them with the AVPA units.
5. Investigate how digital badges could be awarded for providing an outcomes-focused curriculum in the employment setting, and what the parameters and conditions are.  Share this information with the AVPA units.
6. Create a repository and inventory of all student employment learning outcomes/objectives to validate that all units have met this goal and to provide a resource when units are working to create new or improve existing learning outcomes/objectives.
7. Develop a plan to review, update, and sustain annually.

UNIT Work:  

1. Inventory all student positions and document existing skills development practices.
2. Create specific, measurable learning outcomes for each position that align with university values and career-readiness competencies.
3. Develop training materials, assessment tools, and timelines for supervisors to effectively facilitate and measure student learning.
4. Create and/or date job descriptions, interviews, and onboarding to incorporate learning outcomes from day one.
5. Establish regular evaluation checkpoints to measure student progress toward learning objectives.
6. Document and share outcome achievement data and success stories with the central repository.

Theme 2

Formalize Our Approach to Satisfaction Assessments, Documenting Results, And Developing Action Plans For Improvement

AVPA/Champion: Ensure and measure service excellence by formalizing our approach to VOC/Satisfaction assessments and holding all units accountable for assessment, documentation, and action plans for improvement.

AVPA/Champions: 

1. Develop a charge and form a group that will move this work forward.
   1. The two areas of focus will be to complete the Phase 2 charge (AVPA-wide high-level assessment) from the FY24 initiative work and to develop enduring guidelines for performing, documenting, and reporting out on unit-level assessments, including the development of action plans for improvement.
2. Review the existing collection of assessment materials from FY20 and FY24. Identify new material and add it to a resource repository.
3. Develop the tools (format, templates, checklists, examples, unit-level implementation guide) that will guide this work at the unit level.
4. Deliver an introductory workshop to launch this initiative with AVPA units, including a clear timeline with milestones and deadlines.
5. Create a repository and inventory of all unit-level assessments, results, and action plans for improvement.
6. Develop a plan to review, update, and sustain annually.

UNIT A3:  

1. Identify personnel to serve on the AVPA-wide committee
2. Create an annual plan for conducting customer satisfaction assessment(s)
3. Utilizing the tools provided, have your assessment plan reviewed by peers or subject matter experts, and test the assessment (survey, focus group questions, etc.) before conducting.
4. Analyze assessment results and create an action plan for improvement
5. Store all unit-level assessment documentation in the assessment repository

Theme 3

Complete FY25 Annual Reports And Create A Sustainable, Repeatable System For The Future

AVPA/Champion: Complete FY25 Annual Reports and create a sustainable system for the future.

AVPA/Champions: 

1. Monitor unit progress in completing the annual report for FY25 to ensure completion
2. Develop a method for transferring unit annual report documents into a final presentation format that is visually appealing and consistent across units.
3. Prepare the final FY25 annual report package for distribution
4. Reflect on the FY25 initial year and develop an improved plan to update, execute, and improve annually with the target of all reports complete by August 15th every year

UNIT A3:  

1. Complete a draft of your unit’s FY25 Annual Report by June 30, 2025
2. Iterate through the peer and leadership review process to make improvements
3. Complete final report content by September 15, 2025
4. Adapt content to final report format by September 30, 2025
5. Participate in the improvement process by providing feedback and collaborating on improvements for the FY26 cycle
6. Collect information for the FY26 report “in flow” throughout the year
7. Complete a final draft of the FY26 report by August 15, 2025