LinkedIn Learning Curated Resources

Communicating about Culturally Sensitive Issues by Daisy Lovelace

55 Minutes

Discussions about cultural differences can be uncomfortable. They take courage. In this course, business communication professor Daisy Lovelace shares principles and strategies that can help you have more productive, meaningful conversations on topics related to diversity. Daisy helps you understand that everyone has a unique lens based on their experiences, and that understanding and appreciating that difference is the first step in being able to discuss sensitive topics. She also outlines a number of techniques to help you navigate these difficult conversations.

Improving Your Conflict Competence by Craig Runde

52 Minutes

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict more effectively. He first explains the dynamics that create conflict, and helps you become aware of what your conflict response is. Once you are aware of how conflict arises, learn some practical steps you can take to manage your emotions and engage with others constructively.

Managing Team Conflict by Henna Inam

1 Hour 10 Minutes

When you bring people together, conflict is a natural part of the dynamic. How leaders choose to manage these inevitable disagreements can make the difference between a dysfunctional team and a successful one. In this course, instructor Henna Inam shares strategies and techniques that can help you confidently lead through conflict. Throughout the course, Henna provides direct instruction, exercises, and scenarios that play out common team conflict situations. Discover why team conflict is necessary for success and how to determine whether a conflict is healthy or unhealthy. Review how to resolve style differences, remain both assertive and cooperative in the midst of a conflict, and leverage different conflict management styles to defuse tricky situations.

Confronting Bias: Thriving Across Our Differences by Vernā Myers and Arianna Huffington

40 Minutes

Find greater meaning, well-being, and productivity by learning how to interact with others across differences. Continue your Thrive journey and discover how to create inclusive environments where everyone can thrive. In this course, Arianna Huffington and Verna Myers discuss the impact of our cultural lens on our daily relations and how to counter bias in our words and actions.

Developing a Diversity, Inclusion and Belonging Program by Stefanie Johnson

29 Minutes

Diversity, inclusion, and belonging (DIBs) isn't just a buzzword. DIBs programs can have real impact on employees' productivity and welfare. Think about the best group you ever belonged to - where you felt like everyone cared about you, understood you, and valued you as a part of the group. That is the kind of environment that promotes sharing, innovation, and growth. This course shows HR leaders how to develop a DIBs strategy that builds diverse, inclusive environments where everyone feels like they belong. Dr. Stefanie K. Johnson explains how to create a strategy for your organization and start integrating DIBs into core HR activities, such as recruitment, training, performance evaluations, and promotions.

Coaching Employees through Difficult Situations by Elizabeth Lotardo and Lisa Earle McLeod

47 Minutes

Have you ever had to provide coaching to an individual who can't take criticism, or inherited an employee who seems to continually make the same mistakes on the job? Part of growing as a leader is learning how to successfully tackle these and other challenging situations. In this course, leadership consultants Lisa Earle McLeod and Elizabeth McLeod help new and experienced managers address some of the most frequent coaching challenges. Using scenarios, Lisa and Elizabeth demonstrate how to motivate employees who have been demoted or promoted, as well as how to effectively coach employees who have big egos or simply don't want to be coached. In addition, they share strategies for using supplemental resources to further your coaching efforts.

Managing a Multigenerational Workforce by Roberta Matuson 

56 Minutes

The workforce is more diverse than ever, especially when it comes to age. Getting multiple generations to work together effectively is critical for business success. In this course, leadership expert Roberta Matuson helps managers gain an understanding of the complexity of leading a workgroup comprised of four or even five generations: traditionalists, baby boomers, Gen Xers, millennials, and Gen Zers. She explains the differences in the cultures in which each generation was raised, and what you can do when managing an employee young enough to be your child and old enough to be your parent. Plus, learn how to leverage each generation's unique strengths.

Uncovering Unconscious Bias in Recruiting and Interviewing by Dr. Tana Session

51 Minutes

Despite our best efforts, bias is a contributing factor in our decision-making. Unconscious bias is even more precarious, as we are often unaware that it's a factor in our decisions. In this course, Dr. Tana M. Session walks you through how to define a number of unconscious biases, as well as how the biases can impact your decision-making and how you can combat them when recruiting and hiring qualified candidates. First, Dr. Session explains what the term “unconscious bias” means and ensures no one feels guilty about discovering their own biases. Next, Dr. Session covers several common types of unconscious bias, including confirmation bias and affinity bias. For each type, she defines the bias and shows how it might impact your decision-making. After this, Dr. Session concludes by outlining strategies to minimize bias in the recruiting and interview process, such as learning how to find diverse candidates to fill positions, use diverse panel interviews, and utilize interview scorecards.

Communicating with Empathy by Sharon Steed

37 Minutes

When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.