Email Delivery Issue Reported
On Friday (April 7), a Michigan Tech email user reported to the Department of Public Safety and Police Services (DPSPS) that they were receiving abusive email from a third party. As part of this investigation, DPSPS and Information Technology (IT) worked to redirect email from this third party to the officer's email account for further investigation.
Unfortunately, due to an error in the redirect rule we created, any email between 9 p.m. Friday and 7:45 a.m. Saturday was delivered to the DPSPS officer’s account.
That officer’s account was locked at 7:45 a.m. Saturday, and the officer was not able to read the email. The mis-configured rule was also disabled at 7:45 a.m. Saturday.
Due to the volume of email that is sent and received, most messages from that time period are now reporting as delayed or undeliverable.
IT is working to retrieve all email that was sent to or from @mtu.edu and deliver it to the intended recipient. In other words, any message sent either to a Michigan Tech account, or from a Michigan Tech account during this time period was held up in this process.
If you attempted to send an important message during this time period, resend it. A copy of the message should be available in your “Sent” box.
Updates are available here.
Contact Information Technology at firstname.lastname@example.org or 7-1111 with questions or concerns.
We take privacy seriously and are working to restore the email from this event. We are developing additional controls around this process to prevent future occurrences.