Getting Rid of the Bad Stuff
By Dennis Walikainen | Published
MBA student Cynthia Hodur learned firsthand about getting rid of trans fats, those ubiquitous bad food particles. On a student team in Dana Johnson’s operations and quality management class, she researched and applied her knowledge to a local hospital project and got great results.
“Instead of reading about it, we actually did it in a real-world way that will help the community,” she says of her experience at Portage Health. The hospital was the first in the Upper Peninsula to go trans-fat free, with help from the Tech students.
Hodur appreciated the opportunity to tackle such a timely problem with her team’s two-pronged approach, especially since she works as a facilities and event coordinator at the Memorial Union, where similar approaches could apply.
“First, our research group focused on policy,” she says. “We looked at what had been done globally, with the United Nations, and then we researched further from there: at the federal, state and organizational level.”
She says the American Heart Association’s trans-fat lawsuit with McDonald’s restaurants was important. In the suit, McDonald’s was supposed to change its oil, but it didn’t. She made good use of her inside knowledge there, having worked for the American Heart Association at the time.
That background information also helped her at Tech, where her second group—applying the information the research group had gleaned—looked at recipes and various food products to get rid of the trans fats at Portage Health.
“We looked at everything from cookbooks to working with vendors to vending machines,” she says. “We found substitutes for cooking, like applesauce for oil, and in baking, where a substitute for shortening has been used successfully, for example.”
Along the way, she learned from her teammates.
“There was a variety of people, and we were paired by interests,” she says. “One of the women was a Six Sigma Greenbelt expert on flowcharts!” So, Hodur’s process chart-producing expertise was accelerated.
And they weren’t all MBA students, says Johnson, an associate professor in the School of Business and Economics. There were graduate students from civil engineering, mechanical engineering and other fields. Focusing on the same goal, Johnson said, they would come at it from different angles.
Johnson also stressed the importance of “students working with a real, live project, instead of case studies, which become outdated very quickly.”
The project did indeed take a well-rounded approach to the problem. “The students looked at cost benefits, working with vendors Sysco and Reinhart, even Portage Point, [Portage Health's long-term senior housing operation] and its food service customer relations staff,” she said.
They worked closely with Paul Skinner, director of Portage’s nutritional services. He was important from a management perspective, and he was in charge of recipes.
“We looked at processes and procedures to make sure they are accurate,” Johnson said, noting that they even looked at the definition of “trans-fat free,” which can still include .49 grams of trans fats. Portage Health stayed below that measure, she said.
“The costs involved in going trans-fat free were not as significant as they thought,” she added.
She also sees potential for future work.
“We plan on helping them with their seating capacity at Portage Health,” she said. “We’ll be working with them as they expand their capacity, using a green perspective to identify environmentally friendly dinnerware.”
The student group also plans to look at the recycling done by the hospital, to make it more cost effective and efficient, Johnson said.
“We’ll be looking at Styrofoam,” she said, “how it can work within a recycling system.”
This marks the fourth year for the class tackling problems for Portage Health. Johnson has also placed three interns into the organization.
Hodur says she truly enjoys the graduate school experience, including the Portage Health project, and her position at the Memorial Union. She has her sites set on a future marketing position.
“My husband and I moved here because we love the area,” she said. “Working and taking classes at Michigan Tech have been a nice bonus.”
Michigan Technological University is a public research university, home to more than 7,000 students from 60 countries. Founded in 1885, the University offers more than 120 undergraduate and graduate degree programs in science and technology, engineering, forestry, business and economics, health professions, humanities, mathematics, and social sciences. Our campus in Michigan’s Upper Peninsula overlooks the Keweenaw Waterway and is just a few miles from Lake Superior.