User Services

What we do

IT User Services is the customer support division of Michigan Tech IT. We provide walk-in, phone, and in-room support to make sure you can connect to the technologies you need as you complete your academic work. We support the desktops and laptops of every faculty and staff on campus, as well as all the kiosks and public workstations on campus.

The User Services staff understands that not being able to access these technologies can be frustrating and are deeply committed to quickly resolving any problems or questions should they arise.


Matt Bryan

Matt Bryan

  • Help Desk Manager
Eric Boatman

Eric Boatman

  • Help Desk Consultant
Nathan Eilola

Nathan Eilola

  • Help Desk Consultant
Stefan Hurthibise

Stefan Hurthibise

  • Presentation and Classroom Support Specialist
Mary Mongeau

Mary Mongeau

  • Help Desk Support Specialist
Russ Price

Russ Price

  • Help Desk Consultant
Tracey Reed

Tracey Reed

  • Help Desk Consultant